Another day, another tech outage in the travel industry, as
Microsoft was forced to deploy a fix to address an outage of its Azure cloud
portal that caused issues for several airlines.
According to The
Associated Press, Microsoft’s technical issues impacted several major
brands, including Office 365, Minecraft, Xbox Live, Copilot, Costco, and Starbucks,
as well as several major airlines in the United States and beyond.
Alaska Airlines reported that the computer issues with the Azure
cloud portal were “at the heart of problems affecting their systems, including
check-in services.”
Due to a global outage impacting the Microsoft Azure platform where several Alaska and Hawaiian Airlines services are hosted, we are currently experiencing a disruption to key systems, including our websites.
For our guests who are unable to check-in online due to the Microsoft…
— Alaska Airlines News (@AlaskaAirNews) October 29, 2025
In addition, officials from Air New Zealand revealed they
expect travel delays “because the airline couldn’t process payments or digital
boarding passes.”
A spokesperson for Alaska Airlines spoke about the technical
issues:
A global outage impacted the Microsoft Azure platform
today where several Alaska and Hawaiian Airlines services are hosted, causing a
disruption to key systems, including our websites.
Our teams worked quickly to stand up our backup
infrastructure to allow our guests to book and check-in for their flights
online while minimizing operational disruptions.
We are bringing impacted systems back online this
afternoon, with other services set to resume once Microsoft resolves the issue
from its end.
We apologize for any inconvenience that our guests might
have experienced today and appreciate their patience as we navigated this
issue.
Last week, Alaska Airlines announced that flight operations were
grounded
for several hours due to what the carrier called an “information technology
outage.”
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